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Learning Operations Specialist
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-28
Listing for:
Centraprise
Full Time
position Listed on 2026-07-28
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
- Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders.
- Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions.
- Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change).
- Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues.
- Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours).
- Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly.
- High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable.
- 3-6 years of experience in learning operations, registration/enrollment operations, HR/shared services, customer support, or similar operations roles.
- Experience managing learning/event registrations end-to-end, including manual enrollments, changes, cancellations, and exceptions.
- Hands‑on working knowledge of learning/event systems and collaboration tools (My Learning, SharePoint, Boeing Events App or equivalent platforms).
- Ability to interpret workflows/system set-up to troubleshoot issues, maintain event accuracy, and prevent defects through proactive checks.
- Reporting capability: preparing weekly enrollment reports and other ad-hoc reporting; proficiency in Excel preferred.
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