Program Manager , Operational Risk Management; Hybrid - Seattle, WA

Position: Program Manager 2, Operational Risk Management (Hybrid - Seattle, WA)
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** Job Description
** The Program Manager 2, Operational Risk Management role is responsible for guiding Nordstrom Loyalty business teams through risk awareness, risk identifications and risk mitigations. This role assists in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements.

Qualified candidates will appropriately assess risk to support business decisions as they are made, demonstrating consideration for reputation and safeguarding Nordstrom, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

This position will be in-office 4 days per week downtown Seattle at our Corporate Headquarters.

** A day in the life...
*** Perform risk identification and assessment in business units by partnering with business units to understand their processes
* Develop a broad and detailed understanding of the organization’s risk landscape, culture and technology
* Partner with executive leadership and/or key stakeholders to identify, and drive strategic plans to prevent, eliminate and/or mitigate risks with varying solutions
* Identify process gaps, control deficiencies, and/or recommend, oversee and support effective solutions
* Coordinate with senior management in performing operational risk reviews
* Track and monitor Controls & Key Risk Indicators for business units
* Report operational risk issues and decisions to senior management on regular basis
* Identify & evaluate Key Risk Indicators within the business units against risk appetite
* Investigate root causes of operational risks and provide support to mitigate risk
* Develop strong relationships with key stakeholders and business partners by addressing issues/concerns in timely manner and supports a culture of risk-based decisions
* Establish and maintain rapport with Compliance, Information Security, Privacy, Internal Audit and Legal
* Keep abreast of latest risk management techniques and industry best practices.
* Oversee the application of operational risk policies and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
* Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
* Governance and oversight may include (not limited to) technology operational risk
* Establishes and maintains a strong control environment and culture within Loyalty Program
* Assists in assessing current status of all regulation related controls; recommends/designs control enhancements and creates policy/process documentation as needed in support of risk mitigation
** You own this if you have...
*** 7+ years’ experience in Program Management or relevant experience is a must. Other risk and control disciplines experience is a plus.
* Experience in Internal Audit, Financial Controls, Financial Services, card servicing and loyalty rewards experience is desirable
* Expertise in the following is beneficial:
Fraud Awareness and Risk Management Legal and Regulatory Compliance
* Excellent communication skills – verbal & written
* Strong organization and time management skills
* Clear and effective written and verbal communication and strong interpersonal skills with a superior customer service attitude and high level of professionalism
* Flexible with ability to change tasks or priorities to meet business deadlines
* High-level of personal integrity, confidentiality and the ability to use good judgment in all situations
* Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills and without authority
* Strategic ability to recognize organizational changes and impact of business decisions
* Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution…