Finance Manager, Customer Service

Position: Finance Manager, Amazon Customer Service
Description

Everything we do at Amazon is focused on being "Earth's Most Customer-Centric Company". At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision.

Come teach us a few things, and we'll teach you a few things as we navigate the most customer-centric company on Earth.

The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business to partner with the Product & Technology teams building the next generation AI tools to serve our Customers and improve Customer Experience. You will work closely with your business partners to define roadmaps, identify the right business strategies, and provide guidance and reporting. The successful candidate will be a self-starting contributor with effective business partnership experience and proven abilities to manage complex projects and dive deep into the details when needed.

This person will partner with finance and business leaders across several teams to provide strategic guidance, tactical direction, and decision support.

Key job responsibilities

- Build and own financial modeling for multi-million dollar investment decisions, partnering with the business on inputs and design, including designing and managing mechanisms to enable performance monitoring.

- Lead business reviews, presenting financial summaries and insights to CS Leadership.

- Proactively design mechanisms to enable performance monitoring.

- Synthesize large volumes of data and present findings to senior management.

- Lead cross-functional work streams including driving requirements agreement and delivering results, gaining buy-in from partner teams and designing and executing plans to drive adoption of changes.

- Provide mentorship to junior team members and participate in team-wide educational efforts.

A day in the life

- Participate in and drive WBRs

- Drive roadmap discussions with business partners.

- Influence roadmaps through data driven insights.

- Run MFRs, drive cost and CX improvement discussions and tradeoffs

Basic Qualifications

- 5+ years of tax, finance or a related analytical field experience

- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or MBA and 5+ years of finance or a related analytical field experience

Preferred Qualifications

- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience

- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience

- MBA, or CPA

- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  (Use the "Apply for this Job" box below).  for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at   .

USA, WA, Seattle - 95,400. USD annually