Consumer Loan Specialist

Job Title

Consumer Loan Specialist

Non-Exempt

Build meaningful relationships with both existing and potential members, guiding them through the loan experience from first conversation to final decision. Focus on understanding each member’s needs and offering loan solutions that support their financial well‑being. Own the pipeline to ensure a smooth, timely, and transparent experience for every member. This role is performance‑based, rewarding results with competitive base pay and uncapped commission.

• Guide members through the consumer lending process, from application intake and needs assessment to identifying appropriate cross‑sell opportunities and communicating loan decisions for auto, boat, RV, personal loans, and credit cards.
• Engage with members in a responsive and caring way, following up on inquiries and applications with urgency. Drive loan growth and member engagement through strategic outbound calling with existing members.
• Manage a pipeline of loan applications with accuracy, timeliness, and follow‑through.
• Review consumer credit information to make sound lending decisions and identify opportunities that align with members’ financial goals.
• Achieve individual loan production and ancillary product goals while contributing to overall team success.
• Submit complete and accurate loan applications and gather required documentation to ensure efficient and compliant processing.
• Work closely with processing teams and branch partners to provide a smooth, well‑coordinated loan closing experience.
• Clearly explain lending requirements, decisions, and next steps so members feel informed and confident throughout the process.
• Address questions or concerns promptly to maintain a high level of member service.
• Stay informed on lending regulations, internal policies, and fraud‑prevention practices.
• Demonstrate flexibility in a changing environment and contribute positively to a collaborative, high‑performing team.
• Model Seattle Credit Union’s values in every member and colleague interaction.
• Demonstrate excellent written, verbal, and interpersonal communication skills.
• Demonstrate excellent customer service skills to both internal and external audiences.
• Demonstrate commitment to SCU Values.
• Establish and maintain collaborative relationships with all levels of teammates across the organization.
• Maintain regular and punctual attendance.
• Remain vigilant in identifying and preventing potential fraud throughout the application and loan funding process.
• Perform other related duties as assigned.

• High School Diploma or GED.
• Experience working in a financial institution.
• Knowledge of lending systems and origination processes.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).
• Sales experience preferred in any setting where you’ve influenced, persuaded, or guided others toward a decision.

• 3+ years of experience in a financial institution.
• 1+ year of experience originating and/or processing consumer loan applications.
• Written and verbal fluency in Spanish.
• Strong understanding of consumer lending products.
• Experience with titled collateral and related loan processes.

• This is a hybrid role with work performed both remotely and in an office and/or branch environment in the Greater Seattle area of Washington State.
• Staff may be required to attend special off‑hour meetings and/or seminars.
• The nature of the work involves prolonged sitting and computer use.
• Availability to work weekend and holiday hours on a rotating basis.

Employees receive low‑cost medical contributions, zero contributions for dental and vision plans, generous paid time off, and a 401(k) plan with a dollar‑for‑dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.