Fraud Program Coordinator

Fraud Program Coordinator

First Fed, Seattle, Washington, United States

First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula.

We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsor ships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

• Optimism:
  We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.
• Initiative:
  We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.
• Respect:
  We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.
• Growth:
  We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.
• Ownership:
  We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

The Fraud Program Coordinator supports the bank’s efforts to prevent, detect, investigate, and respond to fraud across products, services, and delivery channels. This position helps protect customers and the bank by monitoring suspicious activity, supporting investigations, identifying trends for fraud, and partnering with internal teams to strengthen fraud awareness and controls.

• Use the bank’s fraud detection and prevention tools to identify suspicious activity, elevated fraud risk, and potential losses.
• Conduct fraud investigations using system tools, research, and customer communication to resolve complex cases.
• Compile complete documentation of fraud cases, providing summary reports of the results to management.
• Review and respond to fraud-related alerts involving identity theft, account takeover, card fraud, and other monitored activity.
• Analyze account, transaction, and channel activity to identify fraud trends, emerging risks, and control gaps, and report findings to management.
• Communicate with customers in a professional, respectful, and empathetic manner, including during sensitive or high-stress situations.
• Partner with teams across compliance, legal, operations, BSA, and community banking to support fraud prevention and response efforts. Coordinate with law enforcement when appropriate.
• Assist with fraud awareness and prevention training for employees, including new hires, and reinforce best practices across the organization.
• Assist with the development, maintenance, and ongoing improvement of fraud-related policies and procedures.
• Support the ongoing administration of the bank’s fraud program and recommend process, monitoring, and control enhancements as needed.
• Review online account applications and related fraud screening results and provide recommendations consistent with bank procedures and risk standards.
• Support internal loss prevention activities and related investigations.
• Maintain regular and predictable attendance.
• Assist with the creation of customer fraud education materials.
• Provide fraud loss and prevention reporting to management.
• Ensure case files, investigations, and supporting documentation are complete, accurate, and maintained in accordance with internal procedures and retention requirements.

• High school diploma or certified equivalency.
• Expe…