Mortgage Loan Officer; Seattle, WA

About the team

At Zillow Home Loans, we are at the forefront of revolutionizing the home financing experience. Part of Zillow Group’s Fin Tech division, you will help reshape how consumers buy, sell, and finance homes while working in a collaborative, high‑energy environment. Our team consists of innovators, problem solvers, and creative individuals who push the boundaries of the mortgage industry. We operate two specialized lending teams: a high‑volume, lead‑driven phone environment and a consultative, market‑based model for building long‑term strategic partnerships with Zillow Preferred Agents.

This is an opportunity to grow your career as a purchase‑focused Mortgage Loan Officer, originating home loans for customers introduced through Zillow’s ecosystem. You will guide borrowers from first contact through funding while delivering a best‑in‑class customer experience. You may operate in either a high‑volume, digitally driven environment or a relationship‑based, market‑focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics‑driven organization supported by Zillow’s brand and technology.

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company‑provided purchase opportunities into funded loans through proactive follow‑up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems, and data‑driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high‑quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.

Salary is competitive and includes a base pay and incentive compensation. Base pay ranges are $12.00–$25.00 per hour for selected California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC locations. Other locations may differ. Employees must live within a reasonable commuting distance—no more than 75miles—from their designated Zillow headquarters or branch location.

• 3+ years of mortgage origination experience emphasizing purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working hybrid from the Seattle, WA office.
• Proven success in either a high‑volume, phone‑based sales environment or an agent‑centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance‑driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or bachelor’s degree preferred.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.