Customer Service Specialist - Seattle, WA

Customer Service Specialist - Seattle, WA

At the Commerce Bank of Washington, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.

We are looking for a Customer Service Specialist in Seattle, WA. This role is responsible for supporting clients by identifying and addressing their banking needs, processing account and service requests, resolving issues, and coordinating across bank teams to ensure a seamless and efficient client experience.

• Responsible foridentifyingand addressing clients' business needs by providing a variety of services to clients which may include opening accounts,accepting and processing banking request, performing address changes,issuing and activating banking cards, etc.
• Answers questions, receives,researches and resolves clients' problems either through direct personal action or by referring clients toan alternativebankresources.
• Serves a liaison between other areas of the bank to ensure customer issues are resolved.
• Performs other tasks or special projects as assigned.

• Requires a High School degree or equivalent and 6+years banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet requirements.
• Must have previous banking experience
• Must have new accounts experience
• Advanced knowledge of banking products, services, operationalproceduresand processes.
• Excellent customer service and communications skills, both verbal and written.
• Ability to resolve problems and multitask.
• Advanced research and organizational skills.
• Working knowledge of Microsoft products, including Word and Excel.
• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits, including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $33-35 per hour depending on job-related factors such as level of experience.

This position will be open until filled.

All candidates, including those with criminal histories, will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations:
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at  or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.