ONSITE Call Center Representative

Communicate with taxpayers regarding repayment of delinquent taxes. Initiate telephone and letter contact. Work with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees. Obtain delinquent tax returns. Make required number of phone calls daily as determined by management. Achieve assigned goals. Negotiate terms of deferred payment of outstanding tax liabilities.

Maintain and update the taxpayers' case files. Review incoming correspondence and tax returns and take necessary actions. Perform all account maintenance functions in accordance with taxation policy. Maintain case files in acceptable order.

Ensure all accounts are worked within client standards and state regulations. Maintain file of 100-200 accounts per case worker. Work within FDCPA, state and federal regulations, and DMO compliance policies. Document accounts accurately and in accordance with client specifications. File certificates of debt and forward cases to appropriate taxation locations for further collection action; and request warrants of satisfaction. Apply collections received to resolve tax deficiencies.

Perform skip tracing to locate delinquent taxpayers. Use skip-tracing tools to locate demographic information efficiently. Effectively communicate with third parties to obtain location information. Profile accounts that are determined unlocatable or exhausted.

Continue education, training in industry career development and flexible schedules. Attend training sessions given by manager or supervisor. Integrate information obtained through training sessions and policy changes immediately into daily routine.