Credit and Collections Manager

Responsibilities

• The Credit and Collections Manager oversees North Star Energy’s Credit and Accounts Receivable (“AR”) shared service functions and reports to the Assistant Controller.
• This role will oversee the credit, collection, and cash application processes.
• This position collaborates closely with customers, sales, and operational personnel.
• Develop and implement credit policies and procedures to evaluate and manage customer creditworthiness.
• Conduct credit risk assessments, including reviewing financial statements, credit reports, and trade references.
• Establish credit limits for customers based on risk analysis and company credit guidelines.
• Monitor customer accounts and aging reports and initiate appropriate collection actions for overdue accounts.
• Develop and maintain relationships with customers to ensure timely payments and address credit-related concerns.
• Collaborate with sales, pricing, tax, and customer service teams to onboard new customers and to resolve billing disputes and address customer inquiries.
• Oversee the timely and accurate application of customer payments to accounts receivable.
• Provide leadership and guidance to the credit and accounts receivable team, including training, performance management, and professional development.
• Responsible for all matters of employment including recruiting, training, development, promotion, discipline, and termination.
• Promote a work environment of accountability and ownership.
• Set appropriate standards of performance and communicate clear expectations to staff.

• A bachelor's degree in accounting, finance, or a similar discipline is generally required for this role.
• Must have at least five years of experience in credit and AR, with at least two of those years spent in managerial roles.
• An associate's degree and at least seven years of relevant experience is acceptable.
• Strong knowledge of credit risk assessment techniques, credit laws, and industry standards.
• In-depth understanding of credit risk factors and mitigation strategies.
• Experience in credit limit determination and monitoring customer credit lines.
• Familiarity with credit scoring models, credit monitoring systems, and accounting software.
• Familiarity with collections processes, including credit terms, and payment application.
• Proficiency in financial analysis, including reviewing financial statements and credit reports.
• Knowledge of accounting principles and practices related to accounts receivables.
• Experience in the energy or utilities industry is a plus.