Member Consultant ; Wallingford Branch

• Location 4545 Stone Way N,Seattle, WA, 98103,United States
• Base Pay $23.67 - $35.51 / Hour
• Employee Type FT Non-Exempt

Verity is hiring for a Full-Time
Member Consultant I at our Wallingford Branch
. At Verity, we empower our members’ financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

The Member Consultant I enhances our members’ lives by creating trusted relationships. The Member Consultant I handles all in-branch transactions and member service requests, opens secondary deposit accounts and non-real estate consumer loans, educates members on alternate ways to transact on their accounts, and cross-sells additional products and services that benefit members. This position will work on the teller line and at platform desks to ensure a seamless member experience.

Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives:

• Base Pay: This position has a salary range of $23.67 (minimum) to $35.51 (maximum), with a midpoint of $29.59. Starting pay is offered based upon an applicant’s experience and education relevant to the position.
• Commission / Incentive Pay: This position qualifies for monthly incentives.
• Paid Time Off
  :
  All Verity employees receive 11 paid holidays per year, as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year.
• Benefits: Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%.
• Other Benefits: This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance.
• Great Perks: Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement.

• Adhere to the Verity Experience Process in every member interaction
• Listen to the member and understand their goals. Identifying ways to cross sell Verity’s products and services
• Capture relevant information and input it into our CRM system
• Value our members’ time by accurately and efficiently processing transactions including wires, payments, and IRA distributions
• Resolve member issues; emotionally and operationally, while adhering to Verity’s policies and procedures
• Originate, process, and fund consumer loans including credit cards, lines of credit, and auto loans
• Originate deposit accounts including checking, savings, money market, and certificates of deposit
• Collaborate with your team to achieve sales, service and community goals
• Performs other job-related duties as assigned

• Minimum of a High School diploma or equivalent
• Minimum of 2 year experience in a financial institution
• Minimum of 3 years of customer service experience

• Strong verbal, written, and interpersonal skills
• Detail oriented and good organizational and problem-solving skills
• Ability to perform minor mathematical calculations and collect and analyze data
• Ability to work independently and as a team member
• Ability to present a positive and professional image to all employees and members
• Ability to organize and prioritize to meet work deadlines
• Problem-solving skills

Verity Credit Union is committed to working with its…