Redhawk One Stop Counselor

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability.

Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

• Effective Team
  
  Collaboration:
  
  Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication:
  Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity:
  Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation:
  Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion:
  Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation:
  Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Reporting to the Senior Associate Director of Student Financial Services at the South Lake Union Campus, this temporary position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. This position provides customer services and counseling for both financial aid and student account related activities and contact may take place over phone, in person, via email or virtual video appointments.

• Assist students and families with questions regarding applying for financial aid.
• Explain the Free Application for Federal Student Aid (FAFSA), including eligibility and filing issues, and assist with its completion as necessary.
• Answer questions about financial aid packages and the timing of awards.
• Provide information on types of loans (federal, state, and private) and assist students with the complex process associated with loans.
• Explain the financial aid verification process and assist students and families with documents required to satisfy verification.
• Explain satisfactory academic progress, requirements, and the eligibility appeal process. Assist students with Financial Aid special circumstance appeals and how financial aid decisions are made.
• Explain student’s rights for financial aid and the student’s responsibility in the Financial Aid process.
• Provide information on federal and state grant qualifications.
• Complete financial aid process support through updating and/or reviewing student records and contacting students as needed.
• Represent Student Financial Services at on campus outreach events for current student events and at new student visits or preview days.
• Tracks and monitors Federal and State Work Study funds to ensure compliance Processes 1-9 Paperwork with the assistance of Student Employment Office.

• Provide information and assistance with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees),…