Revenue Agent ; in-training - Out of State​/Multi Tax- Tumwater

Job Summary

The Department of Revenue's (DOR) Compliance Division is looking for two individuals to fill a Revenue Agent 2 in-training to a Revenue Agent 2 vacancy on the Out of State/Multi Tax Team located in Tumwater, WA. The hiring manager may start screening applicants as early February 25, 2026, and make a hiring decision at any time after. It will be advantageous to submit materials as soon as possible.

Revenue is a dynamic learning organization that offers a remarkable work‑life balance, amazing leadership, and talented co‑workers. We value diverse perspectives and employ people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This culture promotes a professional family maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans, health, dental and vision coverage, deferred compensation plans, and as a public‑service employee you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

During the first few months you will receive hands‑on training in the office although telework may also be available. Details will be worked out between you and your supervisor.

If hired at the Revenue Agent 2 in‑training level your pay will be within the salary range 45 ($3,910.00 – $5,241.00). The salary for a Revenue Agent 2 is range 50 ($4,410.00 – $5,929.00).

• Investigates and locates delinquent taxpayers using database searches, the internet, and third‑party resources.
• Takes collection action against non‑compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
• Conducts fieldwork in‑state and investigations on delinquent accounts at taxpayer places of business, job sites, and residences.
• Continuously records contact histories and taxpayer information throughout the entire process on appropriate agency systems.
• Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas:
Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills.

Ideal candidate will possess a combination of knowledge, skills, and abilities below:

Communication Skills (Written & Verbal)

• Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
• Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.

Analytical Skills (Research & Investigation)

• Analyze data and assess a customer’s ability to resolve outstanding debts.
• Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
• Research and gather information on accounts to identify assets and individuals related to unresolved liabilities.

Knowledge of Laws & Regulations

• Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues.
• Educate customers on legal requirements for registration, reporting, and payment to promote compliance.

Interviewing & Negotiation Skills

• Use interviewing techniques to gather information from customers. Formulate and ask direct, focused, and logically ordered questions.
• Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities.

Attention to Detail

• Review financial records and identify assets that can be seized to satisfy the debt.
• Organize and prioritize work, devoting adequate time and attention to individual tasks. Remain focused on tasks, working efficiently and handling interruptions appropriately.

Interpersonal Skills

• Is approachable, works…