Public Benefits Specialist In-Training; PBSSmokey Point & Mount Vernon

Our Vision

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy—thriving physically, emotionally and academically, nurtured by family and community.

Public Benefits Specialist 1-3 In-Training (PBS3)

Smokey Point, WA. and Mount This position is currently deployed as a telework position, however, when there is a business need such as deployment ends, in-person meetings, IT/equipment issues, etc., the selected candidate must be willing and able to commute to: nd St. NE, Suite P, Arlington, WA 98223 or 900

E. College Way, Suite 200, Mount Vernon, WA 98273.

Thursday, March 5th, 2026

Public Benefits Specialist 1 (PBS1): $4,228 - $5,137 monthly;
Public Benefits Specialist 2 (PBS2): $4,653 - $5,531 monthly;
Public Benefits Specialist 3 (PBS3): $4,882 - $5,956 monthly.

Do you want to help families and communities safely care for their children? The Smokey Point and Mount Vernon Early Learning Child Care Subsidy Call Center is looking for two customer service-oriented candidates to join our team and provide direct customer service in a call center environment for Child Care Subsidy customers. If you have a passion for helping others and want to see families flourish, we encourage you to apply.

The Department of Children, Youth, and Families (DCYF) was created to be a comprehensive agency exclusively dedicated to the social, emotional, and physical well-being of children, youth, and families regardless of race, ethnicity, sexual orientation, or other socioeconomic factors. We believe our workforce should reflect the communities we serve, and are actively searching for candidates that reflect that diversity.

to learn more about DCYF.

The Public Benefits Specialist conducts interviews, reviews information, and makes eligibility determinations for services and child care subsidy assistance. As the incumbent of this position, you will use your extensive and specialized financial knowledge, as well as your ability to interpret public laws and policies and make independent decisions. In this role, you will provide customer service delivery and support children receiving early education.

• Conduct intensive interviews with customers to determine eligibility for services, or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits.
• Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
• Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
• Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
• Refer clients to both mandatory and optional services, including to other agencies as required.
• Take actions necessary to ensure that limited English proficient clients receive properly translated forms and translation services from state certified, contracted translators and interpreters.
• Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
• Compute and initiate over payments and client notifications when necessary.
• Issue reimbursements and benefits when appropriate to correct under issuances.
• Assist Child Care Providers with subsidy payment information and other requirements to receive subsidy.

We are considering candidates at the Public Benefits Specialist 1 through 3 levels. Candidates, if hired, at the 1 and 2 levels have a training plan to advance to Public Benefits Specialist
3. Experience is the only difference between qualifications for levels and is evaluated by the hiring manager.

One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR
A bachelor’s degree AND experience examining/processing medical insurance or rehabilitation claims,…