Licensing Inspector Supervisor

Project/Program Manager III

King County Records & Licensing Services (RALS) invites applications from experienced regulatory professionals to be considered in filling the Project/Program Manager III position. This position is responsible for leading and supervising a team of licensing inspectors in ensuring compliance with and enforcing King County Code and ordinances for taxicabs, for-hire driver licensing, and transportation network companies (TNCs). This position is responsible for providing program oversight to operations, personnel activity and performance management, and developing and implementing county/department/division initiatives.

This position will report to the Licensing Operations Manager.

The King County Licensing office provides regulation and enforcement of the for-hire transportation industry in Washington's most populous county and is charged with safeguarding passengers, drivers, and the public. This is an exciting opportunity to be a leader in service excellence, committed to building an enduring legacy of continuous improvement and employee engagement with a strong emphasis on collaborative industry communication with a focus on equity, social justice, supervisory skills and mobility innovation.

This person will prepare schedules, assign work, oversee and provide direction to inspectors, resolve complex issues with customers, lead and support continuous improvement efforts, interact and collaborate with the for-hire customer service supervisor, communicate openly, and foster an atmosphere of equity and social justice. Licensing Services is seeking a team leader, an innovator, and motivator with a can-do attitude!

Records and Licensing Services' guiding principles and core values govern our roles and responsibilities as employees. We are actively seeking employees whose behavior is aligned with our division's core values of;
Collaboration, Service-Oriented, Results-Focused, Accountability, Innovation, Fair, Just, and Professional.

About Records & Licensing Services (RALS):
Records and Licensing Services Division (RALS) - King County, Washington Records and Licensing Services operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by RALS are mandated by state law and are provided within King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County.

In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and/or meeting various legal responsibilities.

RALS is recognized as a leader in service excellence and is building an enduring legacy of continuous improvement and employee engagement throughout our organization providing services to the public that include:

• Recording documents related to real property sales and other transactions and making them accessible for members of the public, businesses, and other government agencies
• Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County
• Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations
• Providing internal mail services and physical and electronic records management services to all county agencies
• Providing animal care and control services for the protection of property, human health, and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships

RALS is committed to service excellence and building an enduring legacy through continuous improvement. RALS uses Lean practices to improve our operations, programs, public and internal services, and employee safety. We accomplish this through an equity lens, creating a learning environment, and employee engagement.

The Licensing office ensures comprehensive oversight of the for-hire transportation industry which includes licensing (drivers, vehicles, dispatch agencies), code enforcement, and regulatory measures. In partnership with the City of Seattle's Consumer Protection Division (CPD), the licensing office oversees the for-hire transportation industry in unincorporated areas of King County and extends its regulatory services through interlocal agreements to 16 municipalities and the Port of Seattle (specifically, Seattle-Tacoma International Airport).

CPD regulates the for-hire transportation industry within Seattle city limits.

The Licensing office is responsible for providing vehicle and vessel licensing services for King County and under contract with the Washington State Department of Licensing (DOL) as set forth in Revised Code of Washington (RCW) 46.01.140. The King County Licensing office subcontracts with 21 private business owners to deliver…