License Inspector

King County Records and Licensing Services
islooking fora License Inspector to join our team! This position will be responsible for applying and enforcing
the King County Code and ordinances for taxicabs, for-hire driver licensing, and transportation network companies (TNCs). The King County Licensing office provides regulation and enforcement of the for-hire industry in Washington’s most populous county and is charged with safeguarding passengers, drivers, and the public. This is an exciting opportunity to be a leader in service excellence, committed to building an enduring legacy of continuous improvements and employee engagement.

This position involves field investigation and compliance
, customer service
, and effective communication with a variety of partners to ensure public safety
. Most of your time will be spent working out in the field, with flexibility provided for remote work when not performing field inspections with in-office presence as required.

The Records and Licensing Services Division (RALS) is a division of the Department of Executive Services.

RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by state law, and are provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County.

In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities.

• Recording documents related to real property sales and other transactions and making them accessible for members of the public, businesses, and other government agencies
• Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County
• Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations
• Providing internal mail services and physical and electronic records management services to all county agencies
• Providing animal care and control services for the protection of property, human health, and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships

RALS is committed to service excellence and building an enduring legacy through continuous improvement. RALS uses Lean practices to improve our operations, programs, public and internal services, and employee safety. We accomplish this through an equity lens, creating a learning environment, and employee engagement.

To learn more about RALS, please visit our website at: https://King County.gov/depts/records-licensing.aspx.

To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:

• Investigate customer complaints related to for-hire transportation services, make sound decisions and logical, supported recommendations, prepare written correspondence, issue warnings and notices of violation as may be necessary.
• Prepare
  , submit, and defend administrative appeals before the King County Hearing Examiner and other jurisdictions.
• Review for-hire driver license applications when content warrants additional discretion to be applied, perform research into driving records and criminal background check information using various methods, including public records requests, on-line searches, phone calls, etc;;
• Tactfully and effectively deal with difficult or aggressive…