Senior Patient Services Specialist - Head and Neck Surgery

Providence Senior Patient Services Specialist - Head and Neck Surgery

The Senior Patient Services Specialist provides support and clinic coordination of multiple patient care services as well as patient orientation for Swedish exercising independence in the planning and accomplishment of a wide spectrum of clerical duties.

Responsibilities include:

scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital.

As a member of the physician practice team, this position acts as a professional liaison with patients, families, other departments, and third party payers. This position also acts as an informational resource regarding oncology support services available s individual performs responsibilities in a timely and accurate manner. This individual will partner in the orientation and training of new staff. These responsibilities are often carried out simultaneously with frequent interruption.

In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach (AIDET Level II) to optimize the patient's experience.

• Coursework/Training and Successful completion of Oncology administrative training within six months
• Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire
• 1 year of experience in a healthcare setting preferred (i.e. physicians office, scheduler, etc.)
• Experienced in obtaining insurance verifications, referrals and authorizations

• Associate's Degree in Emphasis in Health Care or equivalent education/experience --or--
• Associate Degree or equivalent from a two-year college or technical school with emphasis in Health Care

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, we walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.