Project Manager - CRP

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

Job Description

The Crisis Respite Program (CRP) provides short-term psychiatric respite for people experiencing homelessness who are being discharged from inpatient mental health or substance use treatment settings, emergency rooms and jails. CRP serves as a vital buffer between psychiatric emergency care and life back in the community by offering a safe and supportive shelter environment, and facilitating connections with long-term, outpatient services.

The CRP Project Manager (PM) is responsible for performing clinical and administrative supervision functions including reporting and communicating with referral sources. The PM is a member of a multi-disciplinary team responsible for providing screening, intakes, on-going assessment, crisis stabilization, engagement, medication monitoring and short-term case management services to adults with serious mental illness who are experiencing homelessness. Services will be provided at DESC's Mary Pilgrim Inn, which is co-located with the CRP, and in the community.

MAJOR DUTIES AND RESPONSIBILITIES:

Program Management

• Partner with the Senior Manager for Clinical Entry Service Programs in planning, implementation and coordination of the Crisis Respite Program.
• Establish and maintain partnership-driven relationships with various inpatient psychiatric treatment programs, Evaluation and Treatment facilities, hospital emergency departments, and corrections facilities across King County. Develop and maintain supportive relationships with human service organizations providing resources needed by mental health consumers, and with other agencies in mental health, substance use, and social service systems.
• Assure interdependence and coordination of services with DESC's Mary Pilgrim Inn and other programs within the agency.
• Oversee compliance with documentation requirements of relevant WACs, King County and other funding sources. In conjunction with DESC's Data Systems Administrator, coordinate data collection and monthly reporting to King County Behavioral Health & Recovery Division (BHRD).
• Create and support systems for program evaluation, including review of program goals and outcomes and development of new policies and procedures as needed.
• Resolve and problem solve any facility and furnishing needs of CRP.
• Attend monthly Clinical Department QA/QI meetings to review and discuss critical incidents and themes highlighted across the agency.
• Attend monthly Clinical Supervisors and Managers meetings to learn about new policies and procedures, stay informed on agency related matters, receive trainings and support from peers.

Supervisory

• Provide individual supervision and consultation for direct reports, including Case Managers and Residential Counselor Supervisor across day, swing and night shifts. Supervisions are expected to be given on a weekly basis and documented.
• Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency’s clinical accountability policies and procedures.
• Conduct…