Client Intake and Transitions Manager

Job Title :
Client Intake and Transitions Manager
Salary: $80,168.40
Job Status :
Full time
Work Base :
Everett

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Benefits we Provide:

• Medical, Vision and Dental Insurance

• Voluntary Short-term and Long-term Disability

• Employee Assistance Program (EAP)

• Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance

• Accrued Paid Time Off

• Unlimited Peer Referral Program

• On-Demand Pay!!

• Working Advantage employee discount program

• Health Savings Account (HSA)

• Flexible Savings Account (FSA)

• 401(K)

• Capella University Discount

Position Summary:

The Client Intake & Transitions Manager for Supported Living Services (SLS) is responsible for connecting prospective clients with our programs and ensuring smooth transitions into supported living environments. This role focuses on residential referrals, meet-and-greets, coordination with client care teams, and supporting client financial and personal needs prior to program enrollment. This role advocates for clients, ensures person-centered care, and supports program growth by fostering positive relationships with clients, families, and community partners.

Key Responsibilities:

• Manage all Supported Living Services residential referrals and coordinate timely placements.
• Facilitate meet-and-greet appointments between prospective clients and care teams.
• Collaborate with Representative Payees to establish client financial support prior to enrollment.
• Collaborate with Representative Payees to find housing for new clients.
• Establish and maintain relationships with non-profit organizations that support housing for IDD clients.
• Participate in client transition meetings to ensure smooth onboarding into SLS programs.
• Advocate for clients’ needs, preferences, and goals to ensure person-centered, appropriate placements.
• Support program growth by identifying opportunities for new client enrollment and enhancing service delivery.
• Maintain accurate documentation and reporting regarding referrals, transitions, and client-specific needs.
• Ensure compliance with all Washington State SLS regulations and organizational standards.
• Submit referrals within 10 days of receiving them.
• Track referrals on the referral tracker, submit them timely to the Residential Director to review and maintain data.
• Work with the Client Care Team to make sure that potential client placements are person-centered
• Work with the Area Directors to fill vacancies in programs and maintain 90% census at all times.

Qualifications:

• Experience in Supported Living Services, developmental disabilities services, case management, or related fields.
• Knowledge of person-centered planning and SLS best practices.
• Strong communication, relationship-building, and advocacy skills.
• Ability to coordinate with multiple stakeholders, including clients, families, care teams, and financial representatives.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.

Core Competencies:

• Client Advocacy & Engagement
• Person-Centered Care
• Relationship Building & Collaboration
• Communication & Problem Solving
• Organizational & Time Management

Working…