Customer Success Consultant

Customer Success Consultant page is loaded## Customer Success Consultant locations:
Seattle, WAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 18, 2026 (27 days left to apply) job requisition :
M102259
** Job Description Summary
** We’re reimagining how we deliver and pay for health care. Castlight Health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care     We are seeking a Customer Success Consultant to join our Customer Success team focused on our most important clients.

These accounts leverage both our digital and advanced primary care (APC) capabilities.
This role leads the strategy for Customer Success plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.
** How will you make an impact & Requirements
**** Your Impact*
* ● Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes.
● Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams.
● Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions.
● Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services.
● Collaborate with peers to spot opportunities for growth through additional services or partnerships.
● Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid.
● Track key performance indicators, like customer health and retention, using Customer Success Scores.
** Minimum Requirements*
* ● BS in Business or Healthcare Administration, MBA preferred
● Possess a minimum of 5+ years in client-facing  leadership roles with direct experience in , value based care and health plans.
● Experience with benefits consultants and health benefits ecosystems.
● Experience with Large/Complex Customers
● Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
● Demonstrate excellent presence and communication skills at all levels of the client organization
● Strong leadership, strategic thinking, and problem-solving skills
● Ability to thrive in a collaborative, high-growth environment.
● Passion for changing healthcare.
** Compensation:**$93,716.00to$Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations.

Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care.

For more information, please visit  Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact  for assistance.
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