Patient Financial Counselor

Overview

This role is located on the Swedish Ballard campus. Identifies and coordinates all aspects of financial obligations for private pay patients, including patient relations, physician liaison regarding financial liabilities, deposit estimates and collection. Ensures that customer needs and/or complaints related to financial services are responded to and documented in a timely and professional manner to support organizational goals, system improvements and recovery strategies throughout the organization.

Makes financial arrangements and secures payment for services rendered. Helps patients with payment plans and options to protect reimbursement for services. Interviews patients and/or families to determine funding sources and applies financial and collection policies. Assures that customer needs and/or complaints related to hospital care or financial services are addressed in a timely and professional manner to support organizational goals and recovery strategies.

Providence Swedish caregivers are valued members of a culture focused on patient-centered, whole-person care built on understanding, commitment, and mutual respect. Your voice matters because it helps us inspire and retain the best people.

• Identify and coordinate all aspects of financial obligations for private pay patients.
• Manage patient relations and liaison with physicians regarding financial liabilities.
• Provide deposit estimates and manage collections according to policy.
• Respond to and document customer needs and/or complaints related to financial services in a timely and professional manner.
• Make financial arrangements and secure payment for services rendered.
• Assist patients with payment plans and options to protect reimbursement for services.
• Interview patients and/or families to determine funding sources and apply applicable financial and collection policies.
• Ensure responses also support organizational goals, system improvements, and recovery strategies.

• Associate's Degree or equivalent experience. Additional experience may be substituted for no degree.
• 3 years of experience in patient financial services or medical billing in a hospital business office, or 5 years of experience without a degree.

Our best-in-class benefits are designed to support you and your family in staying well, growing professionally and achieving financial security. We focus on you so you can deliver our mission of improving the health and wellbeing of each patient we serve.

Providence is a large not-for-profit health care system with a promise to know and care for patients, and to ease their way. We offer best-in-class benefits and foster an inclusive workplace where diversity is valued and everyone is essential, heard and respected. Our network includes multiple hospitals, clinics, and health services across several states, with a history of serving the poor and vulnerable for more than 100 years.

Posted are the minimum and maximum wage rates for this position. The successful candidate s placement will be based on relevant experience and other factors. The base pay range may be supplemented by shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) plan with employer matching, health care benefits, life and disability insurance, paid time off, and other well-being resources. Detailed information is available in the benefits materials.

Providence Swedish is an Equal Opportunity Employer and is committed to creating an inclusive workplace free from unlawful discrimination and harassment. Diversity is valued and opportunities for advancement are provided to all employees.

For concerns with posting requirements, please contact the employer via the provided channels in accordance with applicable laws.