Customer Service Representative

Are you a people person who wants to make a difference?

This role is responsible for ensuring that patient, physician, and third‑party requests and questions related to medical billing are handled promptly, courteously, and thoroughly in accordance with SHS policies and procedures. In addition, the Customer Service Representative serves as a key member of the payor team to help maximize cash flow and reimbursement for the hospitals through diligent follow‑up on unpaid balances.

• Ensure patient, physician, and third‑party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively.
• Follow SHS policies and procedures while managing all billing‑related inquiries.
• Function as a member of the payor team to support maximum cash flow and reimbursement for the hospitals.
• Follow up on unpaid account balances to help ensure timely and accurate payment.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• Medical terminology and medical coding training in an accredited school --or--
  • Equivalent on‑job training in a hospital patient services role
• 2 years of experience in customer service

• Experience in a call center environment

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.