WA cares Beneficiary Assessment Coordinator

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization
** Job Title
** WA Cares Beneficiary Assessment Coordinator
** Position Summary
** This position is responsible for coordinating eligibility and assessments for WA Cares Beneficiaries in need of long-term care. Key responsibilities include conducting in-depth assessments, assisting with applications, providing referrals to local and state programs, building community partnerships, and managing program information. The role requires strong knowledge of long-term care, social service networks, and computer skills.
** Duties and Responsibilities
** As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:
* Understanding and empathizing with client needs
* Surpassing client expectations
* Demonstrating a high level of integrity
* Exhibiting compassion and commitment
* Advocating for social justice
* Taking pride in individual work as well as that of the team
* Continually learning to stay current with industry standards, best practices, and technology

As a Sea Mar employee, the individual in this position commits to adhering to these values to the utmost of their ability and endeavors to strengthen and embody this mission daily.

The following is a list of duties and responsibilities for the coordinator:
** WA Cares Beneficiary Coordination
*** Participate in team phone calls or meetings to anticipate the beneficiaries’ clinical, social, and behavioral health needs.
* Work with the WA Cares team to identify gaps in care and work to resolve them using process improvement strategies.
* Provide information to enable beneficiaries to age in place, with services like in-home personal care, home modifications, home-delivered meals, and more.
* Connect patients to Sea Mar and non-Sea Mar resources as appropriate and track all resources available to patients. These services may include, but are not limited to, insurance enrollment, preventive health services, behavioral health, dental, and care management.
* Assist beneficiaries with ongoing self-management goal setting based on mutual goal setting and with emphasis on client decision-making utilizing motivational interviewing skills.
* Follow up with beneficiaries to evaluate their condition and address barriers to the care plan.
* Disseminate information regarding the services provided to the beneficiaries to improve their quality of life for their physical, mental, and emotional well-being while participating in the WA Cares Program.
* Exhibit excellent customer service skills by using active listening skills, greeting clients in a welcoming manner, making them their only priority when providing services, and assisting in meeting their needs.
* Other duties as assigned by the Director.
** Quality Improvement
*** Ensure accurate and timely assessments. Work with other staff to guarantee that all assessments are completed accurately and within the required timeframe.
* Conduct record reviews to ensure that assessments, service plans, and case documentation are complete and accurate.
* Manage the assignment of cases and workload distribution to ensure efficiency and equitable distribution of work.
* Participate in inviting clients to set up their Follow My Health account and provide brief information about its benefits.
* Other duties as assigned.
** Qualifications
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to work independently, prioritize workload, and meet deadlines.
* Must have critical thinking skills and maintain confidentiality.
* Excellent organizational skills and ability to handle a variety of tasks simultaneously.
* Knowledge of medical terminology and/or…