Medical Case Manager

Overview

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.
We lead with heart
. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Medical Case Managers assist individuals living with HIV to access and engage in medical care and treatment, behavioral health services, insurance, and other community services which support the individual’s wellbeing and reduce barriers to quality medical care. This is a regular, full-time, non-exempt, union position with a pay range of $23.46/hr - $35.79/hr.

• Engages and builds rapport with primarily medium to high acuity clients, completes assessments, co-creates and implements service plans, facilitates the acquisition of all appropriate services, and monitors individual service plan progression.
• Develops a working knowledge of a variety of public and private community resources, serving as a liaison and advocate on behalf of the client. Assists clients with acquiring public assistance and other entitlement programs.
• Educates and navigates clients living with HIV through complex health care systems and insurance programs, coordinating with multi-disciplinary teams to reduce barriers to care and prevent gaps in health coverage.
• Collaborates with discharge planners to provide transitional care services, when needed.

• Develops working knowledge of departmental standards and benchmarks. Strives to reach all quality assurance and improvement markers.
• Participates in partnership building with both internal and external resources. Strives to reduce HIV related stigma and isolation through education and understanding.
• Works in a rotating schedule to assist walk-in clients, either in office or at a partner location.
• Maintains timely, accurate, and confidential client files in accordance with departmental standards.
• Engages in active learning by attending and participating in trainings, agency meetings, individual and group supervision, and participating in Lifelong’s Employee Performance Management Process.

• Successful experience working with individuals who experience complex chronic health conditions, health inequities, behavioral health barriers, poverty, homelessness, and stigma-induced isolation.
• Comfortable working with individuals along the entire continuum of diversity, including but not limited to varying abilities, races, classes, gender identities, and sexual orientations.
• Clear understanding and adherence to professional boundaries, ethics, HIPAA principles, and self-care practices within a trauma-informed environment.
• Ability to build and maintain strong, positive working relationships with colleagues, external providers, and partner agencies.
• Demonstrated clear, professional, and engaging communication in both verbal and written form.
• Comfortable working independently, with accountability, sound judgment, discretion, and professionalism.
• Demonstrated ability to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment.
• Ability to learn, accept feedback, and adapt to ongoing client and programmatic changes; adapt quickly to change.
• Commitment to high team morale, delivering consistent high quality of services and providing excellent customer service.
• Strong working knowledge of Microsoft Word, Excel, web-based meeting platforms and experienced in database entry with attention to detail.

• Preferred bachelor s or master s degree in a social services or related field, or combination of related work experience and education.
• Relevant professional experience providing social services to people experiencing high barriers to care.
• Cover letter with summary of experience encouraged.

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3…