Director of Resident Well

Director Of Resident Well-Being

Salary: $117,978 - $132,891

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Benefits:
We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

Location:

Greater Seattle, WA (Hybrid)

Join Our Mission To End Homelessness

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That's why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

About This Role

The Director of Resident Well-Being plays a pivotal role in ensuring the quality, consistency, and impact of resident services across Plymouth Housing's portfolio. As a key partner to the Vice President of Quality, Innovation, and Health, this position leads the implementation of a new model of case management services and supervision—providing strategic direction to Resident Well-Being Managers and their care teams.

The Director helps translate vision into daily practice, ensuring that all resident well-being programs reflect organizational values, meet fidelity standards for permanent supportive housing, and contribute to positive resident outcomes.

Primary Responsibilities

• Develop and operationalize resident well-being strategies that incorporate fidelity to housing models such as FCS and PSH, in collaboration with the VP of Quality, Innovation, and Health.
• Provide leadership and supervision to Resident Well-Being Managers and care teams, fostering learning, consistency, and shared accountability.
• Partner with Directors of Portfolio Management, Housing Operations, and Facilities to ensure coordinated support around incidents, housing stability, and community well-being.
• Oversee quality assurance activities such as documentation reviews, data monitoring (KPIs), and policy updates to strengthen service delivery.
• Identify service gaps and lead program or policy improvements that address emerging resident needs.
• Collaborate with internal and external partners—including Integrated Health, Risk Management, and Safety—to align safety planning and behavioral health services.
• Promote organizational learning by facilitating PSH best practice training and supporting cross-portfolio collaboration.
• Assist in budget development, expense approvals, and compliance monitoring to ensure fiscal responsibility.

Knowledge, Skills, And Attributes We Need From You

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Demonstrates strategic thinking and the ability to operationalize complex programs.
• Skilled trainer and facilitator with proven experience leading teams through change.
• Deep understanding of housing first, harm reduction, trauma-informed care, and relationship-based approaches.
• Ability to respond effectively in high-stress situations involving behavioral health, crisis, or trauma-related needs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Smartsheet) and data tracking systems.
• Excellent…