Medical Assistant; South Washington Family Medicine

The Medical Assistant will obtain patient information and vital signs, assist the physician with patient follow-up calls, screen and follow up with patient test results, maintain medical record information, coordinate patient care information with other health care providers, and obtain prior authorizations. Phone responsibilities may include answering the phone, creating telephone encounters, directing callers to the appropriate person or department, taking messages, and scheduling appointments for patients.

The Medical Assistant may also provide coverage for clerical positions as needed and must demonstrate the knowledge and skills necessary to provide care and service appropriate to the age of the patients served.

$3,000 sign-on bonus. Pay range: $18.50 - $23.64 per hour.

Employment type:

full time (72 hours every two weeks).

Schedule:

Monday 8am – 5pm;
Tuesday 10am – 7pm;
Wednesday 8am – 5pm;
Thursday 8am – 12pm;
Friday 8am – 4pm; no weekends or holidays.

• High School Diploma or GED
• Current Medical Assistant certification or registration, or LPN
• Basic Life Support (BLS) certification for healthcare providers required within 60 days of hire

• Maintains a confidential and safe patient-focused office
• Recognizes and responds appropriately to patient emergencies via phone and in the office
• Applies site-specific clinical screening tools, obtains and updates patient information and vital signs, and uses standard protocol to order appropriate lab testing
• Refills prescriptions per office protocol and coordinates referrals and testing
• Reviews the After Visit Summary with the patient and family to ensure comprehension

• Works in conjunction with the provider to create a patient-focused care team
• Anticipates and supports the providers, allowing them to focus on clinical productivity
• Coordinates communication between the patient, provider, and care team
• Delivers pertinent information to the provider, screens calls, gathers information, and communicates with patients professionally
• Assures confidential questionnaires are completed and all necessary forms are signed
• Schedules appointments, notifies providers of cancellations, and fills time slots to maximize physician productivity
• Provides accurate and timely information back to the patient as indicated by the care team
• Follows protocols to schedule same-day and urgent visits

• Performs all clinical functions as directed by the physician

• Documents and updates patient information in the medical record
• Reconciles and documents patient medication logs at each visit
• Maintains appropriate documentation log for clinical equipment, point-of-care testing, and sample medication log, if applicable
• Ensures confidential questionnaires are completed and all necessary forms are signed
• Obtains prior authorizations as required
• Manages overdues, recalls, and actions within the EMR
• Files or scans records in an accessible, confidential and secure system

• Supports the quality improvement activities of the facility and responds appropriately to change
• Participates in learning experiences as appropriate
• Manages the office-specific registry to identify patient care gaps
• Ensures compliance with policy, procedure, and regulatory requirements
• Maintains patient rights, confidentiality, and ethical billing practices
• Identifies communication needs of referral sources and ensures timely information sharing

Holland Hospital is an Equal Opportunity Employer. Please see our EEO policy.