Senior Patient Services Specialist - Gyn Oncology

Senior Patient Services Specialist

The Senior Patient Services Specialist provides support and clinic coordination of multiple patient care services and patient orientation at the Swedish Cancer Institute across multiple campuses. The role independently plans and accomplishes a wide spectrum of clerical duties. Responsibilities include scheduling new patients, follow‑up clinic appointments, subsequent treatments and requested diagnostic tests; acquiring insurance verifications, referrals and authorizations; preparing and maintaining the patient’s medical record;

reconciling billing issues; answering multiple phone lines and triaging calls. Excellent communication and problem‑solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary when working with oncology patients. As part of the physician practice team the specialist acts as a professional liaison with patients, families, other departments and third‑party payers, and serves as an informational resource regarding oncology support services available at the institute.

The position partners in the orientation and training of new staff and may include special project assignments as directed, all performed with an exceptional customer service approach (AIDET Level II).

• Schedule new patients, follow‑up clinic appointments, subsequent treatments and requested diagnostic tests.
• Acquire insurance verifications, referrals and authorizations.
• Prepare and maintain patient medical records.
• Reconcile billing issues.
• Answer multiple phone lines and triage calls.
• Act as liaison between patients, families, departments and third‑party payers.
• Provide information on oncology support services.
• Partner in orientation and training of new staff.
• Participate in special project assignments as directed.

• Successful completion of oncology administrative training within six months.
• Medical Terminology Certification or completion of a medical terminology course within six months of hire.
• Preferred: 1 year of experience in a healthcare setting (e.g., physician's office, scheduler).
• Proficiency in obtaining insurance verifications, referrals and authorizations.

• Associate degree in Health Care or equivalent education/experience.
• Associate degree or equivalent from a two‑year college or technical school with emphasis in healthcare.

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Pay Range: $29.56 - $44.46 per hour. Additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger.