Clinical Case Manager - CRP

Description

Days Off: Saturday, Sunday

Shift: Day (7:30am - 4:00pm)

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time.

Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

The Crisis Respite Program (CRP) provides short-term psychiatric respite for people discharging from inpatient mental health or substance use treatment settings, emergency rooms and jails. CRP serves as a vital buffer between psychiatric emergency care and life back in the community by offering a safe and supportive shelter environment, and facilitating connections with long-term, outpatient services.

The CRP Case Manager is a member of a multi-disciplinary team responsible for providing ongoing assessment, crisis stabilization, engagement and short-term case management services to adults experiencing homelessness after a mental health or substance use related crisis. This position will work closely with other CRP clinicians, shelter staff, outpatient mental health providers and referral sources. Services will be provided at DESC facilities and in the community.

• Provide short-term, intensive case management focused on facilitating referrals to community resources and outpatient providers.
• Evaluate the psychiatric, substance abuse, and housing needs of clients, and advocate for CRP clients to access the most effective disposition available in the community.
• Assist clients with appointment reminders and coordinate transportation to assure best possible connection is made with outpatient providers.
• Monitor clients’ prescribed medications daily. Facilitate clients’ medication refills as needed.
• Receive and screen referrals from approved referral sources and coordinate transfer to CRP.
• Develop collaborative working relationships with approved referral sources such as Harborview Medical Center, Cascade Behavioral Health Hospital, Fairfax Hospital, Western State Hospital, Evaluation and Treatment facilities, mental health diversion court, and others.
• Develop and maintain cooperative relationships with staff across DESC programs to ensure continuity of care between clinical and shelter programs for clients enrolled in the CRP.
• Participate in psychiatric consultation, reflective supervision, shift handoff and team meetings, in-service trainings and care conferences for clients.
• Comply with the agency’s clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned.
• Maintain clean and healthy environment in CRP.
• Enforce shelter rules regarding health, safety and respect, and consult with Clinical Supervisor and shelter staff regarding the equitable application of shelter rules.
• Respond to emergent situations using Crisis Prevention Institute (CPI) de‑escalation strategies
• Treat all clients and staff with dignity, respect and positive regard.
• Other…