Case Manager

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.

As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited Orca Card, and an employee assistance program with financial, mental, and legal assistance.

• Sunday-Thursday 9:00am-4:00pm (35 hours week, Full-Time)
• Tuesday-Saturday 9:00am-4:00pm (35 hours week, Full-Time)

• Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services; ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date, as applicable; and providing consistent contacts, skills training, and care coordination to work towards goals of the client, program, and contract
• Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans
• Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers
• Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary
• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
• Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
• Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed where applicable and assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly
• Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
• Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use
• Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
• Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information
• Provide immediate crisis intervention and resolution as needed
• Always maintain client and staff confidentiality

• Providing appropriate levels of treatment, skills training, and assistance are provided to clients in managing mental health symptoms and developing skills and insight to manage symptoms
• Partnering as a team to deliver current programming and fill vacant position duties
• Working collaboratively with larger outpatient team of providers to support client in actively working towards treatment goals
• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs
• Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines.
• Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
• Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings
• Providing After Hours crisis intervention with enrolled clients, when assigned:
  • Answering all incoming calls and making contact within 2 hours of first call
  • Provide crisis response for clients referred by Crisis Connections
  • Complete assessments, such as mental status, safety, danger to self and others, etc, as appropriate for the situation
  • Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc. to determine least restrictive resolution
  • Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines
• Performing other duties as assigned