Medical Support Assistant

Summary

The Seattle - WA VA Medical Center is looking to fill a GS-5 Medical Support Assistant position in their Prosthetics and Sensory Aid Service (PSAS) service line. This position serves as the liaison between the clinical staff in their assigned area and serves customers both internal and external. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 07/20/2026.

• United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - part II - chapter 3 - section A - paragraph 3j
  
  Education:
  
  High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) If selected - to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended - applicants must provide verification of the education requirement if not covered under the grandfathering provision
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
  
  Preferred Experience:
  
  One-year experience working in a medical or clinic setting - scheduling appointments - referring patients to specialty clinics - collecting insurance documentation - documentation in electronic health records - and advanced medical terminology
• Grade Determinations: GS-5 MSA (Full Performance Level) Experience or Education
• One year of experience equivalent to the next lower grade level (experience working in a medical or clinic setting - scheduling appointments - referring patients to specialty clinics - collecting insurance documentation - documentation in electronic health records - and advanced medical terminology) or 2 years of education above high school (must provide Transcripts if using Education to qualify)
• Demonstrated Knowledge
  - Skills - and Abilities
• Candidates must demonstrate the KSAs below:
  Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive [medical and patient identifying] information (PII) into or from electronic health records - scheduling systems - and/or reports
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Ability to [schedule medical] appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• References: VA Handbook 5005/117 - Medical Support Assistant Qualification Standard - GS-679
• Published August 1 - 2019 The full performance level of this vacancy is GS-5.
  
  Physical Requirements:
  
  The work is mostly sedentary but may require periods of standing or walking however - there are no physical requirements for the 0679 Medical Support Assistant occupation.

• Total Rewards of a Allied Health Professional Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans
• Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely - accurate - accessible health care
• VA is committed to cultivating a dedicated workforce of highly skilled employees who understand - believe in and take pride in VA's mission
• MSAs are essential to the success of this…