Patient Access Coordinator

The role of the Patient Access Coordinator is an essential part of the patient's pre-visit experience. The primary function of this role is to collect accurate patient information, coordinate patient encounters and provide patient support services to ensure that each patient and family encounter is positive, professional, and efficient. The Patient Access Coordinator I supports these foundational patient and family access duties.

This role delivers excellent customer service, meets productivity and quality standards, and complies with Patient Access Coordinator standard work while demonstrating values based behaviors and actively representing Patient Access within the organization.

• Register patients and schedule appointments in Cadence and/or Op Time
• Coordinate care with other services and minimize access delays
• Process incoming referrals
• Triage patient telephone calls to appropriate resources
• Send MyChart invitations
• Collect and/or update demographic and financial information for optimal reimbursement
• Check in patients
• Collect copays and outstanding balances
• Inform patients and collect signed consent for care
• Maintain standards for infection prevention
• Participate in strategic initiatives and hospital goal work
• Effectively communicate with patients and families

High School Diploma or equivalent. Minimum of two (2) years customer service and/or administrative support experience, and/or healthcare experience with/without scheduling and registration experience.

Must complete Epic Training and obtain a passing score on EUPA test within two (2) weeks of start date.

Associate’s Degree or at least two (2) years of college coursework in health care or related field. Minimum of three (3) years experience working in a health care setting or related field. Significant experience working with the general public in a healthcare/customer service environment. Familiarity with other cultures/bilingual skills.

$23.15 - $34.73 per hour.

This compensation range was calculated based on full‑time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

This compensation range is specific to Seattle; positions located outside of Seattle may be compensated differently depending on various factors.

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website (Use the "Apply for this Job" box below)..

Seattle Children’s welcomes people of all backgrounds and experiences. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy and related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We are proud to be an Equal Opportunity Workplace and Affimative Action Employer.