Clinical Research Billing Specialist - SoM Clinical Trials Office

Job Description About this Opportunity

Reporting to the Clinical Research Billing Manager, the Clinical Research Billing Specialist supports the clinical research mission of UW Medicine by helping ensure accurate, compliant, and timely research billing and revenue cycle operations across a complex clinical trials portfolio. This role is a key resource within the Clinical Research Budget and Billing program, partnering with billing colleagues, study teams, practice sites, and other stakeholders to translate billing grids, Epic workflows, OnCore data, and Medicare rules into practical, high-quality operations.

This is an opportunity to contribute to a central clinical research operation that helps bring important new therapies to patients while protecting UW Medicine from financial, regulatory, and reputational risk. The successful candidate will thrive in a fast‑paced, collaborative environment; bring strong judgment and customer service; and enjoy solving complex billing and systems questions with accuracy, care, and a service‑forward mindset.

• Review research billing activity to ensure charges route according to the study billing grid and Epic charge documentation, with attention to high‑dollar and aging accounts.
• Resolve charge review, claim edit, “No Rules,” and other escalated research billing questions in partnership with Research Billing Coordinators and other departments.

• Support timely generation of SBO research invoices, including reviewing and processing invoice corrections and claims of missing charges.
• Process invoice payments and follow up on aging research invoices to promote timely payment and accurate revenue cycle outcomes.

• Ensure accurate handoff from OnCore to Epic when studies are activated, amended, or updated through subject enrollment changes.
• Perform quality control of study and enrollment records and provide clear, constructive feedback to study teams as needed.

• Respond to questions about patients’ research study participation and the relationship between study activity and patient billing.
• Identify trends or complex issues in patient claims review and escalate concerns to the Team Lead or Manager when appropriate.

• Apply independent judgment in interpreting Medicare Clinical Trials Policy requirements and UW Medicine clinical research budgeting and billing policies and procedures.
• Provide accurate guidance, training, and customer service to CRBB colleagues, investigators, research staff, and practice site partners on research billing policies, procedures, and tools.

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

• Bachelor’s degree in science, business, healthcare administration, or a related field and at least two years of related experience, or an equivalent combination of education and experience.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

• Prior experience with Epic Resolute, including hospital and/or professional billing workflows.
• Demonstrated team leadership skills and the ability to make positive contributions in a collaborative, high‑volume work environment.
• Exceptional customer service, written communication, oral presentation, and stakeholder engagement skills.
• Ability to understand, interpret, and communicate complex policy, financial, scientific, and technical information to a broad audience.
• Ability to teach, mentor, prioritize, and organize work independently in a fast‑paced environment.
• Demonstrated skill using Microsoft Excel and Access.

• Five years of experience in healthcare and/or…