Patient Access Specialist

Job Summary and Responsibilities

As our Patient Access Specialist, you will be the vital first impression and empathetic guide for every patient entering our healthcare system, setting the stage for a positive and seamless care experience. Every day you will greet and register patients, meticulously collecting comprehensive demographic, medical, and financial information with accuracy and efficiency. To be successful in this pivotal role, you will leverage your exceptional communication skills, keen attention to detail, and profound empathy to navigate complex administrative processes while maintaining a calm and reassuring demeanor.

Required

• Six (6) months of office and/or call center, customer service or healthcare experience
• Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
• Ability to problem solve and multi-task
• Keep confidences
• Knowledge of scheduling parameters, insurance concepts and patient registration software
• Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
• Ability to meet and exceed service components of this position
• Knowledge of how to handle calls that are emergent in nature
• Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding), demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
• Excel in a team based environment with a positive attitude
• Comfortable with ambiguity and the ability to be flexible
• Familiarity with medical terminology and proficient in Google Workspace products

Preferred

• Previous call center or health care or customer service experience

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.