Patient Services Specialist Lead

Job Description

Harborview Medical Center - Admitting has an outstanding opportunity to hire a Patient Services Specialist Lead
.

• 100% FTE (40 hours per week)
• Monday, Tuesday, Saturday, Sunday
• Variable Shift

• Provides leadership, training, and workflow support to Patient Services Specialist staff in a fast‑paced healthcare environment
• Supports patient flow, front desk operations, and delivers exceptional customer service to patients and families
• Coordinates patient registration, insurance verification, referrals, and communication with care teams to support seamless patient care

• Provide leadership, training, and workflow support to Patient Services Specialists staff
• Assign, monitor, and audit work while communicating feedback to leadership
• Support patient registration, admissions, discharge, and front desk operations
• Obtain and verify demographic, insurance, and financial information
• Ensure completion of required consents, financial agreements, and patient documentation
• Coordinate patient care, referrals, medical records, and interpreter services
• Schedule appointments, triage incoming calls, and support patient flow activities
• Maintain accurate patient information in the Epic electronic medical record system
• Perform PSS 2 duties and take on additional responsibilities in the Supervisor’s absence

• High school graduation or equivalent
• Three years of Patient Support Service experience
• Equivalent education/experience may substitute for stated requirements

• Pay Range Minimum: $24.12 hourly
• Pay Range Maximum: $34.52 hourly
• Weekend Differential: $2.00 per hour

Benefits:
For information about benefits for this position, visit https://(Use the "Apply for this Job" box below)./

Shift: Alternate Work Shift (United States of America)

Temporary or Regular? This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: WFSE HMC

We are an equal opportunity employer. The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, we consider applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No.

81.