Care Coordinator II, Community Health Worker (Snohomish County

Project Access Northwest is seeking a full-time, hybrid remote Care Coordinator II. Pay range is $54,000–$56,150.

FLSA status: Non-Exempt

This role serves Washington State residents by providing care coordination, case management, resource navigation, and referral services to address Health-Related Social Needs (HRSN), regardless of Medicaid eligibility. Grounded in Community Health Worker (CHW) and peer-support principles, the position performs Community Health Worker, Care Coordinator, and Navigator functions to help individuals access healthcare, social services, and community resources. This role is based in King and Snohomish Counties, Washington, and is primarily remote and community-based, requiring regular travel throughout the service area to support outreach, engagement, and community partnership activities.

• Provide unbiased access, services and supports to help people meet their Social Drivers of Health (SDoH) and Health Related Social Needs (HRSN) in culturally relevant and appropriate ways to help people achieve the health outcomes that they desire for themselves, while improving access to and engagement with the healthcare system.
• Collaborates with Project Access Northwest staff and stakeholders to develop and execute an outreach plan that identifies and refers key populations to the Healthier Here Community Hub for SDoH and HRSN support.
• Provide comprehensive care coordination / case management to serve participants in at least the following ways: a. Engage-outreach and engagement, education, and information sharing; b. Assess-screening for HRSNs;
  Support goal setting, care planning and client coaching; and connect clients to systems navigation and connections to HRSN resources.
• Knowledge of and ability to navigate the healthcare, social services systems and problems specific to King and Snohomish Counties, to ensure clients receive the services they need.
• Actively engage in community outreach and in-person networking events, public speaking engagements, health fairs, and tabling events to maintain a consistent flow of clients referred to the Community Hubs that we partner with.
• Develop and maintain positive client relations while thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Ability to analyze data for accuracy and enter it into the Community Information Exchange (CIE) platform, to ensure a three-business day turnaround.
• Coordinates with various organizations across Snohomish County, Washington, to ensure prompt and appropriate handling of client requests and questions.
• Ability to multi-task, maintain workloads efficiently, and prioritize assignments appropriately.
• Stay apprised of and maintain proficiency on all policies, guidelines and system functionalities.
• Participate in meetings and training sessions in a positive, professional and open-minded manner.
• Perform research on unclear items through use of available resources and provide options and solutions, when applicable.
• Maintain open and frequent communication in a professional manner, following proper channels.
• Project a professional demeanor and exude confidence while communicating clearly both written and verbally while applying established core values.
• Appropriately document processes and system enhancements to facilitate training of individuals in a similar role.
• Maintain strict confidentiality of client information.
• Frequent travel throughout King and Snohomish Counties in Washington is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in a health-related field is preferred; equivalent experience of 2+ years in a healthcare-related role will also be considered.
• Case management: 1 year (Required)
• healthcare related work: 2 years (Preferred)
• customer-facing service : 1 year (Preferred)

Work Location:

Hybrid remote in Seattle, WA…