Senior Patient Services Specialist - Plastic Surgery

Description

The Senior Patient Services Specialist plays a vital role in supporting patient care and clinic coordination across multiple Swedish Cancer Institute campuses. This position provides comprehensive patient orientation and independently manages a broad range of complex clerical and administrative responsibilities in a fast-paced clinical environment.

Key responsibilities include scheduling new patient consultations, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests; obtaining insurance verifications, referrals, and authorizations; preparing and maintaining accurate patient medical records; reconciling billing issues; answering multiple phone lines; and appropriately triaging incoming calls.

This role requires exceptional communication and problem-solving skills related to patient care and clinic operations. A high level of compassion, sensitivity, and emotional resilience is essential when working with an oncology patient population.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• Successful completion of Oncology administrative training within six months
• Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire
• 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
• Experienced in obtaining insurance verifications, referrals and authorizations

• Associate's Degree emphasis in Health Care or equivalent from a two-year college or technical school with emphasis in Health Care.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more s/benefits.

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Providence Swedish is the largest not-for-profit health care system…