Product Operations Specialist

Milliman's Seattle healthcare practice provides consulting services to clients in the healthcare industry including health plans, government payers, providers, and reinsurers. We are looking for a Product Operations Specialist to develop and improve upon existing software management processes.

About Our Practice Milliman’s Seattle Health Practice partners with a broad spectrum of organizations, including insurance companies, health plans, government agencies, healthcare providers, reinsurers, Accountable Care Organizations (ACOs), health technology firms, and employers. Our team includes over 180 actuarial professionals, supported by expert consultants, IT specialists, and dedicated operations staff.

Join Milliman and collaborate with some of the most accomplished professionals in the health industry. Our mentor program ensures you have a dedicated colleague to guide your career growth, providing the support and resources you need to thrive. For motivated candidates, this is an exceptional opportunity to advance professionally while making a meaningful impact in healthcare.

What You Will Do In this role, you will have the opportunity to :

• Support the development, maintenance, and distribution of healthcare financial and analytic software products
• Communicate with account managers and subject matter experts to coordinate customer communication, distribute and apply new releases, gather feedback, and update the product roadmap
• Improve upon existing software product support processes by supporting:
  • New client onboarding
  • Managing software distribution: new release distribution, including deployment and upgrades for both stand-alone and cloud
  • Invoicing and billing processes for software products
• Support product growth operations by:
  • Maintaining clean product-related account and contact data in Dynamics;
  • Loading, categorizing, and updating contacts from webinars, conferences, website inquiries, Linked In requests, and other inbound sources;
  • Coordinating standard follow-up communications for prospects;
  • Scheduling introductory meetings with appropriate product leaders or consultants;
  • Tracking lead source and status; preparing pipeline review materials; and
  • Following up with consultants and account owners to keep opportunity records current
  • Assist with general and administrative financial tasks

What We’re Looking For
Professional Qualifications

• 2-5years of experience as a product operations specialist or product data analyst, developing and improving existing software and customer or client relationship management processes
• Exceptional verbal and written communication skills
• Experience coordinating with senior consultants and product leaders
• Comfortable sending template-based follow-up to clients and prospects

Personal Qualifications

• Ability to take direction from senior team members and execute in a timely manner
• Capable of working in a fast-paced environment with simultaneous projects and teams
• Interest in healthcare products, client development, and commercial operations

Preferred Qualifications

• Experience with CRM systems, preferably Dynamics
• Experience with Microsoft Excel
• Experience leveraging AI tools (e.g., Copilot, Claude, ChatGPT)
• Detail-oriented, proactive, solution-oriented, affinity with numbers
• Experience working with in the health insurance industry

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Location This position is based out of the Milliman office in Seattle, Washington. Candidates hired into this role must be willing to work onsite a minimum of three days per week. The expected Final date to receive applications for this job is October 23rd, 2026.

Compensation The overall salary range for this role is $82,455- $131,905. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. Employees are also eligible for a bonus under our standard bonus policy.

Benefits We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision
  - Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan
  - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program
  - Recognizing employee contributions.
• Flexible…