Medical Services Operations Manager

Pacific Tower Admin
1200 12th Ave S
Suite 901
Seattle, WA 98144, USA

Pacific Tower Admin
1200 12th Ave S
Suite 901
Seattle, WA 98144, USA

The Medical Operations Manager provides strategic and operational leadership for Medical Assistants (MAs) across multiple clinical sites. This role oversees all medical back-office operations, including staff supervision, daily clinic scheduling, workflow standardization, and medical supply management. The Manageris responsible foroptimizingpatient care delivery and supporting positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement.

Health, Wellness & Retirement Benefits:

• Paid time off & paid holidays
• Retirement with contribution match
• Employee assistance program, & more!

Compensation:

• The target wage range for this position is $83,699.20 to $ annually.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Primary Responsibilities:

• Provide direct supervision, coaching, and professional development for a regional team of 10-25MAs(including Float MAs)
• Lead recruitment, onboarding, orientation, annual evaluations, and corrective actions in partnership with HR and site leadership.
• Conduct regular 1:1s and learning conversations to support staff growth, retention, and performance.
• Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation.
• Establish, implement, andmonitorstandardized workflows for all back-office clinical operations, ensuring alignment with organizational standards and regulatory requirements.
• Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning.
• Oversee site-level medical supply ordering, inventory control, and clinical equipment maintenance in partnership with facilities andsite leadership.
• Support clinic sitesaspointsof contact for lab-related operations, including relationships with Lab Corp and internal stakeholders.
• Ensure all MAs are current in required skills training, competencies, and documentation, in alignment with patient safety and care standards.
• Review,maintain and coordinate the MA Float pool calendar to account for vacations, illness, long and short-term absences, and meetings whilemaintainingadequate clinic coverage
• Coordinate and support onboarding, training, and evaluation of float pool staff, students, and volunteers placed at clinics within the region.
• Monitor changes in MA Scope of Practice in state or federal law and implement practice changesin accordance withlaws.
• Act as a resource for MA staff and leadersregardingclinical practice,policies and procedures; develop and implement new policies and procedures in collaboration with clinical and operations leadership.
• Ensuretimelycompletion of credentialing and recredentialing by tracking deadlines, resolving barriers, and coordinating with credentialing, HR, and site leadership tomaintaincompliance and prevent care disruptions.
• Facilitatetrainingand support staff in pursuing advanced skills and leadership pathways.
• Develop and implement comprehensive training plans and curricula tailored to the needs of MA apprentices, ensuring alignment with industry standards and regulatory requirements.
• Coordinate and overseethe recruitment, selection, and onboarding processes for new apprentices, fostering a supportive and inclusive learning environment.

Required Knowledge:

• Knowledge of HIPAA and privacy regulations related to handling confidential staff and patient information.
• Understanding ofteam supervision, performance management, and staff development best practices.
• In-depth knowledge of medical back-office workflows and procedures, including patient rooming, vital signs, point-of-care testing, immunizations, infection control standards, and documentation requirements.
• Understanding ofmedical terminology, clinical instruments, common ambulatory procedures, and patient care needs in a primary care setting.
• Familiarity with Medical Assistant scope of practice, certification standards, and regulatory requirements in Washington State, including DOH and WAC guidelines.
• Knowledge of electronic medical records systems (Epic preferred), including charting workflows, encounter documentation, care team tasking, and basic reporting capabilities.
• Understanding ofteam-based care models in outpatient clinics and the supervisory needs of Medical Assistants and support staff.
• Knowledge of principles of staff development, performance evaluation,and change leadership in clinical settings.
• Awareness of cultural humility, equity, and inclusion practices when working with diverse staff and patient populations.
• Knowledge of effective communication techniques for team…