Front Office Coordinator ​/ Medical Receptionist

IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A FRONT OFFICE COORDINATOR Offering work/life flexibility, a fun and rewarding culture & professional growth opportunities!
IF SO, WE WANT TO TALK TO YOU. Be a part of our team of like-minded individuals who are passionate about inspiring the community with connectivity, patient-centered care, and a dynamic, upbeat work culture.

Our Front Office Coordinators (FOCs) are one of the most integral positions in our company and are not only responsible for day to day medical receptionist duties – but play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations.

As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.

• You love people and thrive on establishing meaningful connections.
• You enjoy working in a fast paced and multitasking environment.
• You enjoy the challenge of having something new come your way each and every day.
• You are self-motivated, a go-getter, and a self starter.
• You have a positive attitude and a professional appearance.
• You exhibit the ability to multitask without being overwhelmed.
• You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy.
• You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc).

• A local experience – we are a PT owned and operated company based in WA state. We are a local administration, billing, and outreach team all deeply embedded in the therapy community.
• A 1:1 patient care model – we put patient care and the patient experience at the forefront of our business.
• Student loan assistance – we provide a monthly student loan assistance program to all our employees.
• Career advancement opportunities – leadership opportunities based on skill and performance, not just seniority.
• Human connection and community involvement is just as important to us as patient care – we encourage employees to find their passion and get involved.
• A full benefits package – including medical, dental and vision, 401k matching, paid time off, paid holidays and sick leave.

• High school diploma (Bachelor's degree in related field preferred).
• 2+ years experience in a customer facing position.
• Knowledge and adherence to HIPAA laws and compliance regulations.
• Experience working or shadowing in a healthcare or fitness facility.

• Physical activity including but not limited to bending, reaching, squatting, lifting and prolonged periods of sitting.
• Required to work at an IRG facility and be responsible for your own transportation to and from work site.
• Potential exposure to virus, disease, and infections from patients in the working environment.
• Ability to perform custodial duties using medical grade cleaning products – including but not limited to cleaning bathrooms, laundry, and disinfection of exercise equipment.
• Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
• Work schedule will be based on the needs of IRG.

• Base salary: $21-$25 per hour depending on experience.
• Benefits (eligibility determined by hours worked, not all programs listed below are offered to all employees):
  • Paid Time Off (Holidays, Vacation, Sick, Personal)
  • Continuing Education Funds
  • Student Loan Repayment Program
  • 401K plan with employer match
  • Medical, Dental & Vision Plans
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
  • Long-Term Disability
  • Life and AD&D Insurance
  • Employee Assistance Program

IRG is an equal opportunity employer.