Audit QC and Delivery Specialist

About Health Mark Group

Who We Are:

With a diverse team of more than 800 people, Health Mark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining Health Mark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc.

5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, you will also join a forward‑thinking team of innovators who are passionate about the work we do and the people we serve.

Health Mark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech‑enabled solutions that help health systems, hospitals, FQHCs, provider‑led networks, and other care providers deliver the right medical records to the right patient.

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of release of information!

We are expanding rapidly and have created unique roles that need qualified candidates.

The Audit QC and Delivery Specialist plays a key role in supporting the accuracy, compliance, and timeliness of medical records released through our Audit department. This role is responsible for both the quality control of records and delivery tracking, ensuring data integrity, effective reporting, and customer satisfaction. The position reports directly to the Audit QC and Delivery Manager.

• Enter data into database systems and validate accuracy.
• Identify and classify requests accurately.
• Create and maintain delivery and quality control reports.
• Review and resolve discrepancies in medical records or request data.
• Obtain and verify incomplete information or documentation.
• Record and update relevant notes throughout the request life cycle.
• Follow up using internal feedback mechanisms to ensure timely resolution of issues.
• Work with internal teams cross‑functionally to ensure accuracy and compliance.
• Meet productivity targets in a high‑volume environment.
• Uphold Health Mark Group's core values by following our C.R.A.F.T. principles.

• Strong attention to detail and organizational skills.
• Proficient in Excel and computer systems.
• Ability to type at least 40 WPM.
• Strong grammar and punctuation knowledge.
• High‑speed internet and computer literacy required.
• Comfortable working independently and collaboratively.
• Able to make informed decisions according to departmental guidelines.
• Experience in medical records or audit environments is a plus.
• Project management familiarity is a bonus.

Job Type: Full‑time
Hourly Rate: $16.00–$17.50/hour (Depending on Experience)