Patient Services Specialist​/ Radiology Support Services

Patient Services Specialist

UW Medical Center
- Radiology Support Services- has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist
3).

Work Schedule:

• Full-time (40 hours per week)
• Day, Shift
• Mondays
  - Fridays 9:30am-6:00pm
• Full remote- must be within 2 hour commute to UW Tower

Position Highlights:

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Department

Description:

• Radiology Services at UW Medical Center
  - Montlake is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. From basic screening tests to cutting-edge procedures, our state-of-the-art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results. All of UW Medicine's radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology.
  
  Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed.

Primary

Job Responsibilities:

• Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors
• Maintain clean, organized, professional work area, and performs other related duties as assigned
• Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors
• Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders
• Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements
• Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in Epic
• Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team
• Function proficiently within their team to assist with the training of new staff and act as a go to team resource
• Support their team Lead in day-to-day operational goals
• Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading
• Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection
• Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss
• Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocol ling and coding changes, and patient access to services to ensure we are meeting the needs of our patient's as well as the departments' financial stability and success
• Respond to patient's needs and concerns as appropriate maintaining Patient First mentality
• Develop and maintain good working relationships within the department, with other departments and all medical staff
• Other assigned duties

Requirements:

• High school graduation or equivalent
• Two years Patient Services Specialist 2 experience OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may…