Program Operations Manager - Inpatient Care Management

Job Description

The Harborview Medical Center – Social Work Department has an outstanding opportunity for a Program Operations Manager with Inpatient Care Management.

• Full-Time / 40 hours per week
• Day Shift

• Be the primary point of contact for Inpatient Care Management
• Perform care coordination tasks required to successfully run different programs in care management that will make it easier to move patients to the appropriate level of care
• Serve as the keystone for care coordination within the department, the health care team including: physicians, advanced practice providers, RNs, rehabilitation specialists, social services and external agencies
• Identify the clinical targets and milestones for discharge and lead efforts to eliminate barriers, as needed
• Ensure effective communication of the transition plan to all care team members

• Manage the Bed Readiness program, including supervision of staff and facilitation of the discharge process
• Quality improvement, including: connecting clinic and inpatient initiatives, development of metrics and data analysis, monthly QI meeting and reporting, policies and procedures, regulatory (licensure, credentialing, DOH/WAC changes), Safety Net, departmental standards/data/reports, downtime disaster planning and development of billing
• Training and education, including: centralizing onboarding and standardizing onboarding materials, grand rounds, continuing education and working with students
• Work on grants and contracts, including but not limited to:
  Grant seeking, Hopelink, Medical Legal Partnership, DSHS onsite work, legal tracking/guardianship invoice oversight

Strong candidates will have post-acute care and/or ambulatory care experience, including coordination with different health plans.

A Master of Social Work Degree from a program accredited by the Council on Social Work Education AND licensed as a Clinical Social Worker (LICSW) within the State of Washington. Minimum 3‑5 years professional Social Work experience and effective interpersonal skills, leadership skills, and clinical expertise in the care of acute care patients. Minimum 3 years Case Management or discharge planning experience specifically in relation to patients discharging to the community from hospitals and skilled nursing facilities.

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading‑edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

UW Medicine is Washington’s only health system that includes a top‑rated medical school and an internationally recognized research centre. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honoured. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organisations that includes:
Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

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