Client Success Manager (MedInsight Job Seattle area,Washington USA,Healthcare

Position: Client Success Manager (Med Insight)

01-Seattle
1301 Fifth Ave
Ste. 3800
Seattle, WA , USA

92-Appleton
1045 N Lynndale Dr
Ste 2E
Appleton, WI 54914, USA

28-Boston
500 Edgewater Drive,
Suite 522
Wakefield, MA , USA

29-Burlington
550 Hinesburg Road
South Burlington, VT 05403, USA

09-Chicago
71 S. Wacker Drive 31st Floor
Chicago, IL 60606, USA

21-Hartford
200 Great Pond Dr
Windsor, CT 06095, USA

16-Houston
1415 Louisiana St
Suite 500
Houston, TX 77002, USA

13-Indianapolis
10 West Market Street, Ste. 1600
Indianapolis, IN 46204, USA

07-Little Falls
150 Clove Rd
8th Floor
Little Falls Twp, NJ 07424, USA

03-Los Angeles
251 South Lake Avenue
Suite 910
Pasadena, CA , USA

04-Milwaukee 15-Solutions
17335 Golf Parkway, Suite 100
Brookfield, WI , USA

24-Minneapolis
7500 Flying Cloud Drive
Suite 740
Eden Prairie, MN 55344, USA

14-Omaha
18205 Capitol Ave, Suite 400
Omaha, NE , USA

86-Orange County
19200 Von Karman Ave.
Suite 950
Irvine, CA 92612, USA

06-Philadelphia
801 Cassatt Rd
Suite 111
Berwyn, PA 19312, USA

12-Phoenix
3120 W. Carefree HWY STE 1-776
Phoenix, AZ 85086, USA

05-Portland
1455 SW Broadway
Portland, OR 97201, USA

35-Portland Maine
200 Middle Street
Suite 1002
Portland, ME , USA

02-San Francisco
650 California Street
21st Floor
San Francisco, CA , USA

27-St. Louis
500 North Broadway, Ste. 1750
St. Louis, MO 63102, USA

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, Med Insight is one of the healthcare industry’s most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, Med Insight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste.

Over 300 leading healthcare organizations have come to rely on Med Insight analytic solutions for healthcare cost and care management.

Med Insight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions.

Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our Med Insight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment.

Primary Responsibilities:

Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels agreements are met.

Client Success Managers collaborate closely with clients through regular…