Care Navigator, Level 1

Care Navigator, Level 1

Job Type: Full-Time

Location: Fully Remote (U.S.)

Reports To: Care Navigator Supervisor

Pay: $22.00 per hour

Classification: Non-Exempt / Hourly

Are you a healthcare professional who thrives in a fast-paced environment and wants more than "just a call center job"? my Laurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the my Laurel care team.

This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration - with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home.

We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.

• Primary Point of Contact:
  Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.

• Scheduling:
  Coordinate and schedule in-home and virtual care visits efficiently and accurately.

• Patient
  
  Education:
  
  Educate patients on my Laurel program services and set clear, empathetic expectations for their care journey.

• Post-Visit Support:
  Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.

• Systems Management:
  Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).

• Cross-Functional Partnership:
  Collaborate daily with clinical and operations teams to deliver a seamless, "white-glove" patient experience.

• 2+ years of professional experience in a healthcare call center or patient facing environment.

• Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.

• A dedicated, private, HIPAA-compliant workspace with a door.

• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).

• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.

• High school diploma or GED required.

• Join a mission-driven team bringing hospital-level care into patients' homes.

• Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.

• Fully remote role with a supportive, collaborative team culture.

• Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.

$22 - $22 an hour

my Laurel was founded on the belief that a meaningful portion of hospital care can - and should - be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.

For high-risk populations, my Laurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. my Laurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at