MyChart Application Analyst II

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states.

Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Application Analyst II is primarily responsible for supporting all aspects of the Epic applications that support the operation of the clinic. The role will also provide technical application support, troubleshooting, systems change management, and training of users. The individual will also support senior analysts and engineers with testing and process development and end to end system configuration tasks.

The Application Analyst is responsible for the implementation, support, and optimization of Epic MyChart. This role focuses on enhancing patient engagement by supporting digital access to care, including appointment management, secure messaging, eCheck-in, and telehealth workflows. The analyst collaborates with clinical and operational teams to align MyChart functionality with care delivery processes, ensuring a seamless patient experience. They also support integrations that enable data sharing and patient-generated health data while maintaining regulatory compliance and system efficiency.

This position is full-time, salaried.

• Ability to identify and triage issues appropriately.
• Ability to organize and prioritize concurrent responsibilities and demands.
• Ability to use initiative and sound judgment in carrying out responsibilities.
• Ability to meet timelines for assigned tasks.
• Ability to train others in how to use systems.
• Ability to build relationships while maintaining appropriate boundaries.
• Ability to work in a complex, fast paced, health care environment.
• Demonstrated interest in advancing technical capability.
• Customer service skills.
• Serve as the primary resource for Epic MyChart application support, including design, build, testing, and optimization of patient-facing workflows such as scheduling, eCheck-in, secure messaging, and telehealth.
• Collaborate with operational and clinical leaders to gather requirements and align MyChart configuration with patient engagement and access to care strategies.
• Support MyChart integrations, including data exchange with external systems, patient-generated health data, and interoperability features that enhance the digital patient experience.
• Troubleshoot and resolve issues related to MyChart functionality, system performance, patient access, and end-user workflows.
• Oversee MyChart upgrades, enhancements, and configuration changes in collaboration with IT, Epic, and third-party vendors.
• Monitor interfaces supporting MyChart functionality, ensuring accurate and timely data transmission (e.g., appointments, results, communications, and patient-entered data).
• Develop and maintain MyChart-specific documentation, training materials, and workflow guides for both end-users and support teams.
• Train and provide ongoing support for clinical staff, operational teams, and patients utilizing MyChart features.
• Ensure compliance with regulatory requirements, including HIPAA, while maintaining system security and protecting patient-facing data.

Required:

• High School Diploma or equivalent
• Bachelor’s degree in healthcare, IT, or a related field; equivalent experience will be considered.
• Certification in Epic My Chart
• 2 years of IT experience; preferably in a health care setting
• Familiarity with regulatory compliance related to patient-facing technologies, including HIPAA and data security best practices for protecting patient portal information.
• Strong analytical, problem-solving, and troubleshooting skills, particularly in resolving MyChart access, functionality, and patient experience issues.
• Knowledge of ambulatory and patient engagement workflows, including scheduling, eCheck-in, telehealth, and patient-reported data within MyChart.
• Excellent communication and…