Patient Access Navigator

As a recognized Hemophilia Treatment Center and a Center of Excellence, the Washington Institute for Coagulation d/b/a Washington Center for Bleeding Disorders (WACBD), is committed to the wellbeing of patients with an inherited bleeding disorder across the State of Washington, neighboring states, and Alaska.

Our staff is an ensemble of dedicated healthcare professionals and support personnel that are striving to ease the burden that bleeding disorders have placed upon our patients.

Benefits include Medical, Dental, Vision, & Life insurance (Premiums paid 100% for employees), 401(k) plan with 6% match, 200 hours Paid Time Off for full-time employees, paid parking/transit pass.

The Patient Access Navigator play a key role in ensuring patients with bleeding disorders have seamless access to care, treatment, and financial resources. This position proactively supports patients by establishing, verifying, and maintaining insurance eligibility, guiding them through the financial aspects of care, and connecting them with available assistance programs. Working collaboratively with clinical staff, pharmacy, billing teams, and external payers, the Specialist helps patients and families understand coverage, benefits, and billing, and resolves eligibility and billing concerns with compassion and efficiency.

This role also develops knowledge of the local community’s resources and culture to better understand patient needs, enhance the overall patient experience, and positively impact health outcomes.

• Serve as a trusted resource and primary point of contact for patients and families navigating insurance, billing, medication access, and financial assistance.
• Build meaningful relationships with patients by providing compassionate guidance and helping reduce financial and administrative barriers to care.
• Educate patients and caregivers on insurance benefits, coverage options, cost-sharing responsibilities, and available financial assistance programs.
• Assist patients with enrollment in Medicaid, Medicare, ACA Marketplace plans, manufacturer assistance programs, and other eligible coverage options.
• Connect patients with bleeding disorder–specific resources, including specialty pharmacy services, factor product coverage, infusion services, and ancillary support.
• Maintain expert knowledge of hemophilia financial assistance resources, including manufacturer co-pay assistance, foundation grants, and patient assistance programs.

• Serve as the primary point of contact for patients and families with billing and insurance-related questions.
• Navigate insurance verification and benefits investigations, clearly explaining coverage options, prior authorization requirements, co-pays, deductibles, and anticipated out-of-pocket costs to help patients understand and overcome financial barriers to care.
• Identify referral, authorization, and payer requirements to ensure timely access to specialty care, pharmacy, and infusion services.
• Proactively identify and resolve insurance coverage issues to minimize treatment delays and interruptions.
• Maintain accurate patient demographic and insurance information across the electronic health record (EHR), billing, and pharmacy systems.
• Stay current on payer guidelines, insurance policies, and regulatory changes that impact patient access and reimbursement.

• Partner with the pharmacy team to stratify patients at risk and proactively identify those needing access intervention.
• Collaborate closely with clinical providers, pharmacy staff, social workers, and administrative teams to resolve complex coverage and reimbursement challenges.
• Support revenue cycle by helping prevent claim denials, coverage lapses, and interruptions in treatment or pharmacy services.
• Promote efficient cross-departmental communication to ensure seamless coordination of care and financial services.

• Support patients in accessing financial assistance programs, including manufacturer assistance, Medicaid, and other federal, state, and community resources that help…