Patient Financial Counselor

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Financial Counselor
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• 100% FTE (40 hours per week)
• Monday - Friday; 8:00am - 5:00pm
• Day Shift
• Onsite at Harborview Medical Center / Ground West Lobby
• Hybrid after a 6-month probation period

• This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period
• Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance
• Refer uninsured patients for Medicaid/Financial eligibility screening
• Prepare estimates of fees upon request from Patient Care Consultants
• Review payment options with patients

• Interview patients and determine appropriate insurance opportunities
• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
• Manage and resolve a high volume of phone inquiries and referrals
• Manage all aspects of UW Medicine’s Financial Assistance application process
• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
• Document progress of each case in Epic notes
• Prepare price estimates and collect payments
• Demonstrate knowledge and understanding of patient privacy rights
• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
• Perform other related duties as required

• High school diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements