Referral Specialist

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux — meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.

-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Please note that this posting is not associated to any specifically available position. As we can hire for this position based on evolving business needs, applicants may be considered for future opportunities.

Schedule &

Location:

Monday Through Friday From 8:30am To 5pm In Varied Time Zones Across Continental United States.

It is anticipated that an incumbent in this role will work onsite in Overland Park, KS, Garnet Valley, PA, or Van Nuys, CA. Work hours & location is subject to change based on business needs.

Job Description:

As a key member of the referral services team, a Referral Specialist will serve as the primary contact to a referral source (prescriber, provider, healthcare center, system, and/or practice), the patient for whom the referral is for, and the field‑based sales representative associated with the referral source account. In this role, the Referral Specialist will be responsible for navigating a new prescription via a referral from a referral source through the necessary steps to determine whether it can be serviced in the Bio Matrix network of pharmacies.

A Referral Specialist will be aligned to a geographic territory of referral sources and corresponding field‑based sales team member(s). This role will work closely with data entry, reimbursement, nurse coordination, and pharmacy operations team members supporting various stages of the referral and pharmacy management processes and will understand the referral status and next steps for each referral they are responsible for supporting.

The Referral Specialist will build and maintain strong and lasting relationships with key personnel within the referral source environment using effective and timely communication ensuring their patient referrals are managed through service determination in a seamless manner.

QUALIFICATION REQUIREMENTS

• High school diploma or GED required
• Minimum of one (1) year of experience managing patient referral and prescription activities or reimbursement services in infusion or specialty therapies required
• Minimum of one (1) year of experience providing customer service in health care setting (patients and/or providers), including meeting high quality standards for services and evaluation of customer satisfaction required
• Electronic health medical record or pharmacy patient management experience
• Ability to multitask in a fast‑paced environment
• Proficient in medical or pharmacy terminology, written or verbal
• Moderate skills in Microsoft Office (including Word, Excel, PowerPoint, etc.)
• Willing to travel up to 5% of the time for business purposes (when necessary to attend meetings, conferences, seminars, etc.)

QUALIFICATIONS PREFERRED

• Minimum of one (1) year of experience in supporting prescriber, healthcare setting, patient, and field facing communications related to referral or prescription services in infusion or specialty therapies preferred
• General understanding of prescription benefits, insurance/payer requirements, and verification processes
• General experience working in a health care setting or services environment
• General knowledge of infusion therapy process and patient needs

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Build relationships with assigned referral sources and associated Bio Matrix field representatives through communication and coordination with key personnel responsible for pharmacy referral activities within the healthcare setting
• Serve as point of contact to referral source and keep necessary referral source personnel well informed of the status of referrals sent to Bio…