Business Operations Supervisor - Harborview's Ground West Clinics

Department Description

Harborview's Ground West Clinics includes OB/GYN, Pediatrics, International Medicine, and Memory & Brain Wellness. Reporting to the Health Service Manager, this position serves as the operational lead within the clinic leadership team, driving efficiency, financial performance, and service excellence in alignment with UW Medicine's mission and Pillar Goals. These four co-located clinics see patients of all ages everyday with multidisciplinary teams coordinating their care.

Ground West Clinic offers a unique opportunity to support Harborview's Mission with this combination of specialty and primary care.

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth

• Oversee daily administrative and front-end revenue cycle operations including registration, insurance verification, prior authorizations, referral management, surgical scheduling, and charge capture
• Lead and manage clinic improvement projects focused on workflow efficiency, revenue integrity, and patient satisfaction
• Supervise, mentor, and develop clinic support staff including hiring, performance evaluations, scheduling, and corrective action
• Monitor and analyze key financial and operational performance metrics; develop and implement action plans to address variances
• Collaborate with the Health Service Managers, medical staff, nursing leadership, and UW Medicine departments including Revenue Integrity, and Compliance
• Drive Epic system updates, process improvements, and strategic initiatives supporting clinic growth

• Front office experience in a medical clinic setting
• Revenue cycle and/or medical finance experience
• Progressive supervisory experience with budgetary responsibility
• Proficiency with Epic or similar electronic health record systems
• Experience in a multi-specialty or academic medical center environment

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion.

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes:
Harborview Medical Center, UW Medical Center
- Montlake, UW Medical Center
- Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.