Community Liaison

About the Organization Kin On Health Care Center, is a nonprofit organization dedicated to providing a continuum of culturally sensitive healthcare services to Asian seniors in the greater Seattle metropolitan area. Kin On offers a culturally sensitive continuum of care for Asian elders, including a skilled nursing facility, assisted living apartments, adult family home, home care, caregiver support, and community-based health and wellness programs.

As we enter an exciting new chapter, we seek an exceptional leader to carry our mission forward and deepen our impact in the communities we serve.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Marketing

Exempt/Non-Exempt Exempt

Full-Time/Part-Time Full-Time

Location Rehab & Care Center

Position Community Liaison

The Community Liaison serves as a trusted resource and consultant to community referral partners, promoting awareness of the Kin On’s services. Acting as an advocate for all services, including skilled nursing care, assisted living, adult family home, home care, community wellness and social services, the Community Liaison builds strategic relationships, provides education to healthcare professionals, and connects individuals and families with appropriate care solutions.

This role focuses on generating qualified referrals, building long-term relationships with hospitals, physicians, discharge planners, community organizations, and culturally diverse communities while promoting Kin On as the premier provider of culturally responsive senior care.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Develop and maintain a strong Kin On presence within hospitals, physician practices, skilled nursing facilities, rehabilitation centers, adult family homes, senior living communities, home health agencies, community organizations, and other healthcare settings to promote awareness of and referrals to the full continuum of Kin On services.
• Serve as a consultative resource to healthcare providers, case managers, discharge planners, social workers, payors, community partners, and referral sources regarding Kin On's services, including skilled nursing care, assisted living, adult family home, home care, community wellness and social services.
• Educate healthcare professionals, referral sources, patients, and families regarding care options, eligibility criteria, clinical services, reimbursement guidelines, and the benefits of Kin On programs.
• Build, strengthen, and maintain productive relationships with referral partners to support community awareness, patient access, and growth across all Kin On service lines.
• Serve as an advocate for individuals and families by helping identify appropriate care options and facilitating access to Kin On services based on medical, functional, psychosocial, and personal needs.
• Conduct assessments, screenings, and consultations, as appropriate, to determine program eligibility and identify the most appropriate level of care within the Kin On continuum.
• Provide education to patients, families, and caregivers regarding available services, care transitions, treatment options, and available community resources.
• Coordinate seamless transitions between healthcare settings and across Kin On programs, ensuring continuity of care and an exceptional customer experience.
• Collaborate with physicians, nurses, therapists, social workers, discharge planners, case managers, and other healthcare professionals to support patient-centered care planning and successful transitions.
• Facilitate referrals and admissions to appropriate Kin On service lines, ensuring compliance with organizational policies, regulatory requirements, and payer guidelines.
• Assist patients and families in navigating healthcare systems, insurance coverage, Medicare, Medicaid, managed…