Intake & Engagement Coordinator

Description

The salary range for this position is $31.25 to $33.25, with a midpoint of $32.25/hr
. New hires will typically receive between minimum and midpoint; however, offers may vary based on experience, internal equity, and market.

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

• Supports ETS’ mission by facilitating onboarding and engagement for individuals seeking behavioral health services.
• Plays a key role in the intake process, ensuring a smooth transition into care and supporting participant engagement during the early stages of treatment, including the first 90 days and other critical milestones while re-engaging participants as needed.
• Collaborates with referral sources and internal teams to connect individuals to appropriate services—including case management, counseling, medical services, and other resources to promote sustained participation.

• Serve as the first point of contact, providing a welcoming experience and an overview of available programs.
• Conduct intake assessments, gather required information, and complete eligibility screenings.
• Ensure all completed consent forms and documentation meet organizational and regulatory requirements.
• Provides service information and connects individuals to appropriate programs based on identified needs.

• Coordinates and schedules appointments across internal services, including case management, counseling, and medical care.
• Facilitate internal and external referrals and assist participants in accessing services.
• Act as a liaison between participants and providers to ensure prompt access, continuity of care, including warm hand-offs.

• Maintains ongoing contact to encourage engagement, especially during the early care and key treatment milestones.
• Conduct outreach to individuals who miss appointments or services, assist with rescheduling, and documenting follow-up efforts.
• Communicate with participants via phone, email, text, or in-person contact.

• Identify barriers to engagement (e.g., transportation, scheduling, childcare, financial constraints) and communicate findings to appropriate care team members.
• Track common barriers to inform care coordination and service planning efforts.

• Maintain accurate and timely records of participant interactions, intakes, referrals, and outreach efforts in the Electronic Health Record (EHR).
• Track activity metrics (e.g., number of intakes, outreach attempts, appointment follow-up) in accordance with team processes.
• Participate in team meetings and collaborate with internal and external partners to support coordinated care.
• Ensure all documentation complies with organizational standards, HIPAA, and 42 CFR Part 2.

• Support outreach efforts and promote available services through community engagement activities and events.
• Maintain knowledge of community resources to support appropriate referrals.

Note:

New and/or different duties and responsibilities may be assigned to this job at any time.

• High school diploma or GED required.
• An associate degree or higher in a related field preferred.
• Prior experience in case management, social services,…